Return and Exchange Policy

Shipping and Delivery Policy

At Coffee Pot Trading Store, we are committed to delivering orders to customers in the best possible way within the Kingdom of Saudi Arabia.

Order processing time:

Orders are typically processed within 1 to 3 business days, but the duration may vary during peak times or promotions.

Delivery time:

Delivery time varies depending on the city and shipping company, and is usually 2 to 7 business days after the order is handed over to the shipping company.

Shipping fees:

Shipping fees are clearly displayed to the customer before payment is completed, and may vary depending on the city, shipping company, or available offers.

Customer duties:

- Enter your name, mobile number and address correctly.

- Respond to the shipping company when contacted.

- Receiving the order within the timeframe specified by the shipping company.

- In the event that the shipment is returned due to non-receipt or an error in the data, the customer may bear the return shipping fees.

Customer rights:

- The customer has the right to track the order status through the tracking link, if available.

- In case of receiving a damaged or incomplete product, you must contact us within 24 hours of receiving the order and attach clear photos.

Damage or shortage cases are dealt with on a case-by-case basis, either by compensation, replacement or refund, in accordance with the store's policy and applicable regulations.

comments:

The store is not responsible for delays caused by shipping companies or circumstances beyond its control, but we follow up with the customer and the shipping company until the problem is resolved.